Automate Social Media Customer Service with AI
Automatically reply to comments and DMs, moderate harmful content, and resolve customer questions across Facebook, Instagram, TikTok, TikTok Shop, YouTube, and WhatsApp.
Where's my order? Been waiting 4 days now...
Nice try diddy, this product sucks
Package came damaged 😢 Really disappointed...
Where's my order? Been waiting 4 days now...
Nice try diddy, this product sucks
Package came damaged 😞 Really disappointed...
Trusted by 500+ brands
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Respond and moderate comments with AI
AI Comment Moderation
Detect and remove spam, hate speech, and harmful content automatically
Analyze posts & link products
AI analyzes your posts, links relevant products, and answers customer questions directly
Reply & like comments
Boost engagement, build community, and drive sales with automated responses
Fully automate ticket resolutions, boost CSAT, and save money.
Scale your support seamlessly
Handle 10x more conversations without increasing headcount
Be consistent across channels
Unified responses across email, SMS, social, and chat
Ensure AI safety and accuracy
Built-in guardrails, compliance checks, and human oversight
Close more sales with intelligent recommendations
Increase AOV and ARV
AI-powered upsells and product recommendations
Start more conversations, connect with customers
Send DMs to recommend products and build relationships that drive more sales
Decrease noisy interactions
Auto-qualify leads and route to the right team
Built for every role in your team
From founders to customer service teams, SmartReply AI helps everyone achieve their goals
Grow revenue while delivering exceptional customer experiences
SmartReply AI helps you scale customer satisfaction without scaling headcount. Improve response times, boost revenue through intelligent engagement, and maintain your brand voice across every interaction.
Increased Revenue
Convert more comments and DMs into sales with AI-powered responses
Higher Customer Satisfaction
24/7 instant responses in 95+ languages with your brand voice
Scalable Growth
Handle unlimited interactions without hiring more staff
Your customers and team are suffering, we're the painkiller.
Your brand voice, in every language
Automatically respond and take action in the customer's language, no setup required. SmartReply detects the language instantly and replies in under 90 seconds, 24/7.
SmartReply Integrations
Rest assured your accounts are completely safe as our various partners have approved everything.
More ways SmartReply can help
Use SmartReply for social conversations, support questions, and sales automation.
Social AI
Handle comments, messages, ad comments, review requests, and social selling.
Learn more about Social AISupport AI
Answer customer questions, resolve common issues, and send harder cases to your team.
Learn more about Support AISales AI
Recommend products, answer buying questions, send offers, and help customers purchase.
Learn more about Sales AICustomer stories
Less routine work. More room to grow.
See how five brands use SmartReply to answer customers, manage comments, and keep conversations moving.
Hair care
90%
of DMs handled after a day of setup, according to Shaina
Giving a busy social team room to create
Bask & Lather put routine DMs and product questions in SmartReply so the team could spend more time on creative work.
Read the case study: Bask & LatherHair care
30 to 50
messages in some customer discussion threads described by the founder
Keeping detailed product conversations manageable as ads scale
ManeUp used its own customer conversations to guide replies and manage busy Facebook and Instagram comment threads.
Read the case study: ManeUpApparel
200%
increase in conversations shown for the last seven days
Finding a consistent way to keep up with customers
Love on Haight replaced an expensive, inconsistent manual workflow with ongoing replies that fit the shop’s personality.
Read the case study: Love on HaightOral care
1,400
comments hidden during the first 30 days
Connecting customer conversations to order support
SNOW reviewed its first 30 days of social replies, moderation, and Shopify order support with SmartReply.
Read the case study: SNOWSelf tanning
10
private replies reviewed during the first day walkthrough
Leaving routine social replies covered while the founder steps away
LazyTan wanted repeat product questions answered and comments managed without the founder checking every conversation.
Read the case study: LazyTanCustomer experiences and account snapshots from recorded reviews. Each story includes its reporting period and sources.
Free Facebook Comment Analysis
Enter your Facebook page to see recent sentiment, questions, complaints, buying signals, and content ideas.
No setup needed. Just enter a Facebook page and get a free report.
Frequently Asked Questions
Have questions? We've got answers. Can't find what you need? Reach out to our support team.