AI social media replies and comment moderation for ecommerce
Automate comments, DMs, customer questions, and moderation across Facebook, Instagram, TikTok, and TikTok Shop using AI trained on your brand.
Where's my order? Been waiting 4 days now...
Nice try diddy, this product sucks
Package came damaged 😢 Really disappointed...
Where's my order? Been waiting 4 days now...
Nice try diddy, this product sucks
Package came damaged 😞 Really disappointed...
Trusted by 500+ brands
-CAYKiJlI.svg)
Respond and moderate comments with AI
AI Comment Moderation
Detect and remove spam, hate speech, and harmful content automatically
Analyze posts & link products
AI analyzes your posts, links relevant products, and answers customer questions directly
Reply & like comments
Boost engagement, build community, and drive sales with automated responses
Fully automate ticket resolutions, boost CSAT, and save money.
Scale your support seamlessly
Handle 10x more conversations without increasing headcount
Be consistent across channels
Unified responses across email, SMS, social, and chat
Ensure AI safety and accuracy
Built-in guardrails, compliance checks, and human oversight
Close more sales with intelligent recommendations
Increase AOV and ARV
AI-powered upsells and product recommendations
Start more conversations, connect with customers
Send DMs to recommend products and build relationships that drive more sales
Decrease noisy interactions
Auto-qualify leads and route to the right team
Built for every role in your team
From founders to customer service teams, SmartReply AI helps everyone achieve their goals
Grow revenue while delivering exceptional customer experiences
SmartReply AI helps you scale customer satisfaction without scaling headcount. Improve response times, boost revenue through intelligent engagement, and maintain your brand voice across every interaction.
Increased Revenue
Convert more comments and DMs into sales with AI-powered responses
Higher Customer Satisfaction
24/7 instant responses in 95+ languages with your brand voice
Scalable Growth
Handle unlimited interactions without hiring more staff
Fully integrated with your Shopify store
Seamlessly connect with Shopify to automate order lookups, process returns, issue refunds, and update customer information without leaving the platform.
James Smith
Customer
Can you cancel my order? The order number is #2456.
Today at 11:14 PMShipping Address:
123 Maple Street, Apt 4B,
Los Angeles, CA 90015, USA
Your brand voice, in every language
Automatically respond and take action in the customer's language, no setup required. SmartReply detects the language instantly and replies in under 90 seconds, 24/7.
SmartReply Integrations
Rest assured your accounts are completely safe as our various partners have approved everything.
More ways SmartReply can help
Use SmartReply for social conversations, support questions, and sales automation.
Social AI
Handle comments, messages, ad comments, review requests, and social selling.
Learn more about Social AISupport AI
Answer customer questions, resolve common issues, and send harder cases to your team.
Learn more about Support AISales AI
Recommend products, answer buying questions, send offers, and help customers purchase.
Learn more about Sales AIReal brands using SmartReply
Customer-reported results from the linked video testimonials. Results vary by brand, volume, setup, and workflow.
Saved in payroll
"SmartReply saved us from hiring another social media assistant. We get thousands of comments and messages, and now the repetitive work is handled."
Shaina
Chief Executive Officer
Decrease in Meta CPMs
"SmartReply makes it easier to manage long comment threads and reply without digging through Facebook."
Beowulf
Chief Executive Officer
Increase in order revenue
"SmartReply helped us stay on top of customer conversations and saved us time and money."
Sunshine
Chief Executive Officer
Increase in revenue
"SmartReply brought efficiency to the customer conversations we were already having."
Thomas
Chief Customer Success
Stress-free coverage
"SmartReply had the work covered while I was away, and the replies sounded natural."
Connor
Chief Executive Officer
Decrease in resolution time
"SmartReply helped us respond faster and gave our team more time for growth and client relationships."
Miles
Chief Executive Officer
Free Facebook Comment Analysis
Enter your Facebook page to see recent sentiment, questions, complaints, buying signals, and content ideas.
No setup needed. Just enter a Facebook page and get a free report.
Frequently Asked Questions
Have questions? We've got answers. Can't find what you need? Reach out to our support team.