Shoppers leave when
questions go unanswered
SmartReply answers shoppers on your website, recommends the right products, and helps turn reviews and conversations into sales.
Website Sales AI
Connected to your store
Shopper is comparing products
18.6%
Conversion
$142
Avg. order
2.4m
Reply time
Store connections
Live Shopping Chat
Compared from your catalog
Daily Hydration Cream
Lightweight daily moisture
$38
Barrier Rescue Balm
Best for very dry skin
$42
BEST MATCH
Uses product details, shopper needs, and store reviews.
Sales & Review Analytics
What helps shoppers buy
Assisted sales
$48.2K
↑ 24% this month
Reviews answered
94%
↑ 18% this month
Top buying questions
Review recovery
Issues solved before customers leave
86%
Trusted by 500+ brands
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Turn more reviews into more sales
People read reviews before they buy. SmartReply helps you build trust, solve problems, and turn a bad experience into a reason to buy again.
Recent reviews
Jamie R.
NowThe quality is even better than I expected.
Taylor M.
5:18 PMMine arrived damaged. I’m disappointed.
Morgan Lee
4:42 PMSupport helped me pick the right size.
Chris P.
3:51 PMGood product. I would buy it again.
Avery K.
2:26 PMThe color looks great in person.
Jamie R.
Your brand
AI02:13 PM
Taylor M.
I'm disappointed.
Your brand
AI02:19 PM
AI Review Protection
Keeps review replies helpful, accurate, and on brand.
AI Review Settings
Configure settings for automated review responses.
AI Auto Review Reply
Enables the AI to automatically respond to customer reviews.
Respond to 1–5 stars
Choose which star ratings should get an automatic reply.
Flag issues that need team help
Flags reviews that need a person to step in and help.
AI Review Protection
Helpful, accurate, and on brand.
AI Review Settings
Automated review responses.
AI Auto Review Reply
Respond to 1–5 stars
Flag issues for team help
Review prompt
Lead with empathy and a clear next step.
What SmartReply can handle for sales
Answer product questions, recommend items, recover carts, protect margins, and learn what converts.
Answer buying questions while shoppers are interested
SmartReply helps customers choose the right product by using your catalog, reviews, policies, and brand voice.
- Answer product and fit questions
- Explain shipping, discounts, and returns
- Send the right product link
- Move social or site visitors closer to checkout
Sales Queue
Does it come in blue?
Answers from product details
Which bundle is best?
Recommends the starter kit
Cart with 2 items
Sends a helpful reminder
Discount request
Checks allowed offer rules
High-value buyer
Routes to your team
Product comparison
Explains the key differences
Reports
See what drives revenue
Find common buying questions, objections, abandoned cart reasons, winning offers, and product trends from real conversations.
Setup
You control the rules
Set your product sources, brand voice, offer limits, approval mode, and when your team should step into the conversation.
More ways SmartReply can help
Use SmartReply for social conversations, support questions, and sales automation.
Social AI
Handle comments, messages, ad comments, review requests, and social selling.
Learn more about Social AISupport AI
Answer customer questions, resolve common issues, and send harder cases to your team.
Learn more about Support AISales AI
Recommend products, answer buying questions, send offers, and help customers purchase.
Real brands using SmartReply
Customer-reported results from the linked video testimonials. Results vary by brand, volume, setup, and workflow.
Saved in payroll
"SmartReply saved us from hiring another social media assistant. We get thousands of comments and messages, and now the repetitive work is handled."
Shaina
Chief Executive Officer
Decrease in Meta CPMs
"SmartReply makes it easier to manage long comment threads and reply without digging through Facebook."
Beowulf
Chief Executive Officer
Increase in order revenue
"SmartReply helped us stay on top of customer conversations and saved us time and money."
Sunshine
Chief Executive Officer
Increase in revenue
"SmartReply brought efficiency to the customer conversations we were already having."
Thomas
Chief Customer Success
Stress-free coverage
"SmartReply had the work covered while I was away, and the replies sounded natural."
Connor
Chief Executive Officer
Decrease in resolution time
"SmartReply helped us respond faster and gave our team more time for growth and client relationships."
Miles
Chief Executive Officer
Free Facebook Comment Analysis
Enter your Facebook page to see recent sentiment, questions, complaints, buying signals, and content ideas.
No setup needed. Just enter a Facebook page and get a free report.