Your support inbox
is slowing you down
SmartReply answers customer questions, checks order details, follows your policies, and sends the right conversations to your team.
Hi! I haven't received my order yet. Can you help?
2:34 PM
I'd be happy to help! I can see your order #12345 is currently in transit and expected to arrive by Friday.
2:34 PM
Refund request for canceled order declined by admin; customer reports they did not cancel order and requests refund
Trusted by 500+ brands
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Resolve support without living in tickets
SmartReply keeps questions, orders, refunds, handoffs, and reporting in one place so your team can move faster.
Recent messages
Maya Thompson
NowCan you help me pick the right size?
Chris Lee
4:18 PMDo you have a bundle discount?
Ari Studio
3:52 PMIs this available in black?
Leah M.
2:41 PMI need this before Friday.
Nico Alvarez
1:33 PMCan I use Shop Pay?
Maya Thompson
03:08 PM
Your brand
AI03:08 PM
Maya Thompson
03:09 PM
Custom prompt
Active for messages
Ask one clarifying question, recommend the best product, and keep the DM short unless the customer asks for detail.
AI Message Settings
Configure settings for automated direct message responses.
AI Auto Message
Enables the AI to automatically respond to direct messages.
Enable Website Chat Widget
Activate this setting to display a chat widget on your website.
AI Auto Follow Up
Enables the AI to automatically follow up on DMs after a specified period.
Custom prompt
Keep automated DMs concise, helpful, and focused on product fit.
Ask one clarifying question, recommend the best product, and keep the DM short unless the customer asks for detail.
AI Message Settings
Configure settings for automated direct message responses.
AI Auto Message
Enables the AI to automatically respond to direct messages.
Enable Website Chat Widget
Activate this setting to display a chat widget on your website.
AI Auto Follow Up
Enables the AI to automatically follow up on DMs after a specified period.
What SmartReply can handle for support
Answer faster, reduce repetitive tickets, protect sensitive issues, and give your team a cleaner queue.
Answer common questions right away
SmartReply reads the message, checks your policies and knowledge base, then sends a clear reply in your brand voice.
- Answer FAQs from your help center
- Use the right policy for each customer
- Support customers in multiple languages
- Keep the inbox moving outside business hours
Support Queue
Sizing question
Uses size guide and product page
Spanish message
Responds in the customer's language
Warranty policy
Quotes approved policy details
Reports
See what customers need most
Find common questions, refund patterns, shipping issues, escalation volume, and opportunities to fix the root cause.
Setup
You stay in control
Set your policies, tone, refund limits, knowledge sources, approval mode, and when a human should take over.
Grow support with a branded, human-like AI agent that actually sounds like you
Your Brand AI Agent
Custom-trained on your brand voice
Recent AI Responses
Do you ship internationally?
Yes! We ship worldwide 🌍 Free shipping on orders over $50. Usually takes 5-10 business days.
Can I get a refund?
Absolutely! We offer a 30-day money-back guarantee ✅ Just reach out to [email protected] with your order number.
Love this product! ❤️
Thank you so much! 🎉 We're thrilled you're enjoying it! Tag us in your photos to get featured!
AI trained on your past replies to sound authentically like your brand
More ways SmartReply can help
Use SmartReply for social conversations, support questions, and sales automation.
Social AI
Handle comments, messages, ad comments, review requests, and social selling.
Learn more about Social AISupport AI
Answer customer questions, resolve common issues, and send harder cases to your team.
Sales AI
Recommend products, answer buying questions, send offers, and help customers purchase.
Learn more about Sales AIReal brands using SmartReply
Customer-reported results from the linked video testimonials. Results vary by brand, volume, setup, and workflow.
Saved in payroll
"SmartReply saved us from hiring another social media assistant. We get thousands of comments and messages, and now the repetitive work is handled."
Shaina
Chief Executive Officer
Decrease in Meta CPMs
"SmartReply makes it easier to manage long comment threads and reply without digging through Facebook."
Beowulf
Chief Executive Officer
Increase in order revenue
"SmartReply helped us stay on top of customer conversations and saved us time and money."
Sunshine
Chief Executive Officer
Increase in revenue
"SmartReply brought efficiency to the customer conversations we were already having."
Thomas
Chief Customer Success
Stress-free coverage
"SmartReply had the work covered while I was away, and the replies sounded natural."
Connor
Chief Executive Officer
Decrease in resolution time
"SmartReply helped us respond faster and gave our team more time for growth and client relationships."
Miles
Chief Executive Officer
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