AI social media comment replies and moderation for ecommerce
SmartReply automatically replies to comments and DMs, moderates Facebook and Instagram ad comments, recommends Shopify products, and manages customer conversations across Instagram, Facebook, TikTok, YouTube, and X.
Hey! Is this available in size M? 👕
3:42 PM
Yes! The Classic Tee is in stock in Medium.
3:42 PM
Trusted by 500+ brands
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What SmartReply can handle for you
Reply faster, clean up comments, recover upset customers, recommend products, and turn more conversations into sales.
Stop manually checking every comment
SmartReply reads each comment and decides what should happen next based on your rules.
- Reply to product questions
- Hide spam, hate, and damaging comments
- Like positive comments
- Ignore comments that do not need a response
Comments
@sarah_m
Do you ship internationally?
@anon99
This is a scam
@jen_doe
Love mine ❤️
Reports
See what customers are saying
Find common questions, complaints, buying signals, sentiment trends, and content ideas from your comments and messages.
Setup
You stay in control
Set your brand voice, products, links, comment rules, approval mode, and when a human should take over.
What changes when SmartReply is running
Comments and messages sit unmanaged while your team sleeps or takes the weekend off.
Comments get answered fast, but not too fast.
Team members spend hours each day answering the same questions over and over.
Your team can focus on real work instead of living in the comments.
Copy-pasted ChatGPT replies that anyone can spot as AI.
Replies sound like your brand, not a generic AI response.
Ads get hurt because bad comments sit there until someone finds them and hides them.
The comment filter works off prompts, so it catches bad comments even if someone misspells or writes in another language.
Get Started
Ready to drive growth for your brand on social media?
Join ecommerce teams using SmartReply to reply faster, clean up comments, and turn conversations into sales.